Customer Service

Shipping & Delivery
Crate Covers and More orders for in-stock merchandise are generally shipped within 1-2 business days. Merchandise shipped for free are generally delivered within 3-5 days depending on your location.
We ship UPS (United Parcel Service) Ground unless an expedited service is selected at checkout.  Additional charges apply for expedited shipping.  Please note that UPS does not deliver to a P.O. Box so please provide a non P.O. Box at checkout.
Return Policy
Our crate covers in the Ready to Ship Category as well as the Sofa and chair covers in stock items may be returned within 20 days of the date of purchase for a refund (excluding shipping and processing fee). Our processing fee is 10% of purchase price including shipping. If you received free shipping, the actual cost of shipping will be deducted from your refund. Custom orders cannot be returned unless damaged, defective or if we made an error based on your specifications. We encourage you to take the time to measure your crate, sofa or dog bed before placing an order. If you have a question or need help in measuring your crate, please call us at 1-804-266-1151 or email at We will not accept returns and exchanges on sale items or monogramed products. All dog bed products are not eligible for return.